Braeburn needed a complex platform that would incorporate a custom CRM, geofencing, provisioning, and integration with third-party systems.
The company also needed a revamp for its mobile apps, in order to allow its partners to remotely offer immediate assistance in case of troubleshooting. Moreover, they wanted to offer end-users a way to control their smart thermostats from anywhere, using their mobile phones
Tremend created an improved solution that could accommodate CRM integration, secure cloud connectivity, provisioning, geofencing, and support for integration with third-party platforms such as Alexa or Google Home.
The final solution leverages CloudMatix, Tremend's IoT business orchestration platform that enables device manufacturers and distributors to shift from a “sell and forget” business model to an ongoing customer relationship.
Working closely with Braeburn, the experts from Tremend were able to create four mobile apps: two for the end customers and two for the partners. Users were able to operate current thermostat values, control the device and ensure alerts triggering, using either the iOS or Android app, while partners were able to generate reports, find errors and even fix thermostats without having to physically check them.